What is Send Paysafecard?

A service that turns a ticket into a balance you can send to a card or by QR code, without a bank account and without installing an application.

Do I need a bank account to use it?

No. You need an e-mail address and a ticket. No credit card, no bank details, no proof of address.

How do I deposit money?

Open your account, press Add, choose how many tickets you are depositing (1 to 25), and type the 16-digit code of each one. You may attach a photo of the ticket, but it is optional.

Then press Top up my account. Your deposit is recorded and checked.

How long does the check take?

Each deposit is reviewed by a person. Once it is approved, the amount appears on your balance and in your history. Until then, the deposit stays pending: that is normal, and it is not a lost ticket.

How do I send money to a card?

Press Send, choose To a card, then give three things: the card number, its expiry date and the 3-digit code. Then enter the amount and confirm.

If you have already sent to that card, it appears in your list and you only need the amount.

What is the QR code for?

It is your personal code. Someone who wants to send you money scans it, and the transfer is attached to you without typing a single number. Your code never changes, and it is not a password: it can only receive.

When is my balance debited?

At the end of the transfer, when the third step is reached (100 %). Before that, the amount is shown as pending and your balance does not move.

This is deliberate: if the transfer is refused, you lose nothing.

My transfer was declined — am I charged?

No. A declined transfer is never debited. There is nothing to refund, because nothing left your balance.

Can I save a card for next time?

Yes. When you send to a card, tick Save this card for future transfers. It then appears in your list with its last four digits, and you can remove it in one click at any time.

Is my card data safe?

The number and the code are masked on screen and only shown when you ask for them. Only the last four digits appear in the lists. Never send your card number or its code to anyone by message — we will never ask you for them.

I forgot my password

On the sign-in page, press Forgot your password?. You receive a link by e-mail, valid for one hour and usable once. If nothing arrives, check your spam folder and try again fifteen minutes later.

How do I close my account?

Write to us from the contact page, with the e-mail address of your account. We delete the account and its data, apart from what must be kept to justify past transfers.